Favorableness-Reality Index

Abstract

By constructing a systematic structure of processes, decision models would give the most comprehensive and appropriate decision out of the variety of choices. As an instance, Analytic Hierarchy Process model (AHP) has helped to perfect interpretation and systematic decision. Application of this model in control process and evaluation of organization performance were investigated. The opinion of senior chief managers and mid managers about organizational priorities in terms of plan's elements and organizational politicians was gathered via inquiring forms and real performance was specified. The results were analyzed by AHP model and finally, Favorableness-Reality Index (FRI) was defined for performance evaluation. For instance, implementation plan of quality management system in a consulting firm was perused.